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Contact Center AI

Enhance Your Customer Experience With Google Cloud Contact Center AI. The Future Is Calling.

Google Contact Center AI for customer concerns around COVID-19

SADA Launches Google Cloud Contact Center AI for the COVID-19 Crisis

SADA has teamed up with Google Cloud to help businesses implement Contact Center AI (CCAI) to respond rapidly to customer concerns surrounding COVID-19.

Partner With SADA to Experience the Contact Center of the Future, Today

Make the most of your contact center transformation by putting SADA’s experience to work. We’ll help you harness the power of Google Cloud’s Virtual Agent and Agent Assist for your use case, creating the best solution for today, and into tomorrow.

Contact Center AI: Virtual Agent Dialogue Flow

Virtual Agent (Dialogflow)

Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to live agents for more complex issues.

Contact Center AI: Agent Assist

Agent Assist

Empower agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance.

Transform Your Customer Service Journey Starting With the First “Hello”

Address Overloaded Phone Lines

Reduce load on human-powered phone lines with Virtual Agents that look up information, fill out surveys or forms, record information, and more.

Foster Relationships, Not Mere Transactions

Turn individual transactions into continued customer loyalty with personalized support, immediate service, and quick issue resolution.

Increase Customer Satisfaction & Operational Efficiency

Boost operational efficiency and ensure happy customers with shorter handling times, improved call deflection rates, and reduced agent training costs.

Empower Every Agent to Be a Specialist

Arm your agents with tools to provide more specialized care. Empower them with real-time information, workflows, and turn-by-turn guidance while automating more mundane tasks.

Leverage Proven Quality & Reliability

Dialogflow is the industry-leading conversational AI platform offering Google’s world-class Natural Language Understanding & Speech Synthesis technology.

Contact Center AI: Dialogflow Demo

Chad Johnson—Director, CCAI at SADA—demonstrates how Dialogflow, a component of Contact Center AI, can fully automate routine telephone interactions.

Transformation Success With the Right Partner

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Cloud Consulting

Expert consultative and strategic business services to help you understand the complexities, opportunities and benefits involved in cloud adoption.

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Cloud Migration

SADA will help get your data and applications into the cloud, so they can be accessed from anywhere, anytime.

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Infrastructure Services

Count on our team of experienced IT professionals to provide you with flexible, scalable and secure systems so you can focus on innovation.

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App Development

Design and development experts build powerful, high-performance applications designed with your customers and business objectives in mind.

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Change Management

Technological changes can challenge your workforce and hinder user adoption. Ensure your transformation is successful with expert enterprise consultants and certified trainers.

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Managed Services

Rely on award-winning IT and Cloud Managed Services to proactively manage, monitor and maintain a secure, disaster-free environment with exceptional support services.

With over 20 years of proven expertise in technical consultation and related services, SADA has become the go-to partner for successful business transformation and IT modernization. As a Google Cloud Premier Partner with multiple specializations, SADA has served over 3000 clients and migrated over 25 million users to the cloud.

Comprehensive Cloud Solutions to Fit Your Unique Business and Industry Needs

As one of the first Google Cloud launch partners, SADA's expertise spans the entire Google Cloud portfolio of products. Today, we are a global Google Cloud Premier Partner and a multi-year Partner of the Year Award recipient with a certified team of cloud experts to help you transform your business. No matter your business objective or your industry, we can help you find the right solution to enable your company to participate fully in the digital economy.

Business Objective

Whether you’re looking to modernize your infrastructure, accelerate application development, improve productivity and collaboration, or better manage and optimize your data, SADA has a solution to fit your organization’s needs.

Industries

Whatever your challenge or use case, SADA’s expertise spans across all industries. Learn more about how our enterprise-grade solutions can help your organization gain a competitive advantage in your industry.

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Google Cloud

With the world’s largest global private cloud network, Google Cloud has the tools to modernize your entire business with scalable and flexible solutions.

Insights & Updates

Our team comes out with weekly content on topics that cover the entire Google Cloud ecosystem. From best practices to new innovations in the cloud, we’ll keep you up to date on the industry’s trending topics.

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