Contact Center AI
Enhance Your Customer Experience With Google Cloud Contact Center AI. The Future Is Calling.
SADA Launches Google Cloud Contact Center AI for the COVID-19 Crisis
SADA has teamed up with Google Cloud to help businesses implement Contact Center AI (CCAI) to respond rapidly to customer concerns surrounding COVID-19.
Partner With SADA to Experience the Contact Center of the Future, Today
Make the most of your contact center transformation by putting SADA’s experience to work. We’ll help you harness the power of Google Cloud’s Virtual Agent and Agent Assist for your use case, creating the best solution for today, and into tomorrow.
Virtual Agent (Dialogflow)
Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to live agents for more complex issues.
Empower agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance.
Transform Your Customer Service Journey Starting With the First “Hello”
Address Overloaded Phone Lines
Reduce load on human-powered phone lines with Virtual Agents that look up information, fill out surveys or forms, record information, and more.
Foster Relationships, Not Mere Transactions
Turn individual transactions into continued customer loyalty with personalized support, immediate service, and quick issue resolution.
Increase Customer Satisfaction & Operational Efficiency
Boost operational efficiency and ensure happy customers with shorter handling times, improved call deflection rates, and reduced agent training costs.
Empower Every Agent to Be a Specialist
Arm your agents with tools to provide more specialized care. Empower them with real-time information, workflows, and turn-by-turn guidance while automating more mundane tasks.
Leverage Proven Quality & Reliability
Dialogflow is the industry-leading conversational AI platform offering Google’s world-class Natural Language Understanding & Speech Synthesis technology.
Transformation Success With the Right Partner
With over 20 years of proven expertise in technical consultation and related services, SADA has become the go-to partner for successful business transformation and IT modernization. As a Google Cloud Premier Partner with multiple specializations, SADA has served over 3000 clients and migrated over 25 million users to the cloud.
Comprehensive Cloud Solutions to Fit Your Unique Business and Industry Needs
As one of the first Google Cloud launch partners, SADA's expertise spans the entire Google Cloud portfolio of products. Today, we are a global Google Cloud Premier Partner and a multi-year Partner of the Year Award recipient with a certified team of cloud experts to help you transform your business. No matter your business objective or your industry, we can help you find the right solution to enable your company to participate fully in the digital economy.
Whether you’re looking to modernize your infrastructure, accelerate application development, improve productivity and collaboration, or better manage and optimize your data, SADA has a solution to fit your organization’s needs.