Technical Account Management for the Google Cloud Platform
SADA’s Technical Account Management (TAM) team delivers individualized, proactive support for your business as you move your operations into GCP. You get consulting, training, and monitoring of key success metrics—including spending—on an ongoing basis from our world-class experts.
Take Your Business to New Heights With Proactive, Personalized Support
Responsive Support From the SADA Helpdesk
- Free 24/7 helpdesk and Google Cloud support
- Handle all helpdesk interactions
- Conduit to Google & SADA engineering escalations, partner managers, and CEs
Proactive Support With Expert Consulting & Training
- Detailed discovery of GCP and auxiliary environments
- Weekly, monthly, or quarterly standups
- Whiteboarding sessions
TAM Deliverables and Process
Detailed technical diagrams and documentation outlining the existing and future-state environments, both on and off GCP.
Quarterly Business Review
Quarterly sessions to review and update existing documentation as well as create collateral based on new or updated business and technical drivers.
Annual Goals & Tracking
Written annual goals, quarterly progress tracking, and annual reviews. If you have a spend commitment with Google, this includes a Ramp Plan, tracking towards that goal.
Responsible for ensuring responsive and meaningful support interactions and escalating as needed to Google and SADA engineering resources.
The Benefits of TAM
A Trusted Advisor for Your Entire Organization
Learn best practices directly from one of our dedicated TAMs to align business drivers with technology.
TAMs identify opportunities for training, new services projects, committed spend discounts, and non-GCP consulting such as CI/CD and app transformation.
Subject Matter Expert (SME) Services
Access to SMEs ensures a wealth of knowledge around all things GCP and associated technology.
Measure & Optimize
TAMs will help identify and monitor key success metrics to ensure ROI.
Regular review of GCP spend, dynamic alerting, and advice around utilization.
Product Roadmaps & Early Access Program (EAP)
Regular walkthroughs of new GCP products and access to information on upcoming EAPs.