Technical Account Management for the Google Cloud Platform
SADA’s Technical Account Management (TAM) team delivers individualized, proactive support for your business as you move your operations into GCP. You get consulting, training, and monitoring of key success metrics—including spending—on an ongoing basis from our world-class experts.
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Take Your Business to New Heights With Proactive, Personalized Support
Responsive Support From the SADA Helpdesk
- Free 24/7 helpdesk and Google Cloud support
- Handle all helpdesk interactions
- Conduit to Google & SADA engineering escalations, partner managers, and CEs
Proactive Support With Expert Consulting & Training
- Detailed discovery of GCP and auxiliary environments
- Weekly, monthly, or quarterly standups
- Whiteboarding sessions
TAM Deliverables and Process
Detailed technical diagrams and documentation outlining the existing and future-state environments, both on and off GCP.
Quarterly Business Review
Quarterly sessions to review and update existing documentation as well as create collateral based on new or updated business and technical drivers.
Annual Goals & Tracking
Written annual goals, quarterly progress tracking, and annual reviews. If you have a spend commitment with Google, this includes a Ramp Plan, tracking towards that goal.
Responsible for ensuring responsive and meaningful support interactions and escalating as needed to Google and SADA engineering resources.
The Benefits of TAM
A Trusted Advisor for Your Entire Organization
Learn best practices directly from one of our dedicated TAMs to align business drivers with technology.
TAMs identify opportunities for training, new services projects, committed spend discounts, and non-GCP consulting such as CI/CD and app transformation.
Subject Matter Expert (SME) Services
Access to SMEs ensures a wealth of knowledge around all things GCP and associated technology.
Measure & Optimize
TAMs will help identify and monitor key success metrics to ensure ROI.
Regular review of GCP spend, dynamic alerting, and advice around utilization.
Product Roadmaps & Early Access Program (EAP)
Regular walkthroughs of new GCP products and access to information on upcoming EAPs.
Transformation Success With the Right Partner
With over 20 years of proven expertise in technical consultation and related services, SADA has become the go-to partner for successful business transformation and IT modernization. As a Google Cloud Premier Partner with multiple specializations, SADA has served over 3000 clients and migrated over 25 million users to the cloud.
Comprehensive assessment to strategize on solutions tailor-made for your unique business needs.
Expert business and technology consultation to streamline your operations, evaluate your workflows, and develop roadmaps and plans for success.
Migration & Implementation
Expert project management for smooth migration and transition to cloud solutions.
Accelerate user adoption and ROI with customized training and organizational change management services.
Award-winning managed services with customer support 24/7/365 from US-based Google-certified technicians.