From small towns to states to large federal agencies, the public sector is turning to Google Cloud to modernize their operations, ensure data security, and provide better service to their constituents. As a two-time Google Cloud Global Partner of the Year, SADA has helped numerous government agencies leverage the power of Google Cloud to transform the way they deliver citizen service and mission impact.
With Google Cloud’s comprehensive security model, government agencies are able to keep their data safe at every layer. Google certifies its products against global security and privacy standards such as ISO, as well as US government requirements such as FedRAMP and HIPAA. In addition, Google Cloud’s world-class infrastructure, scalable computing, and intelligent analytics empower program managers, researchers and agency leaders to analyze extensive data and make more informed decisions in less time. In today’s landscape, government agencies are also looking to provide their staff with modern, affordable productivity tools, like Google Workspace, that foster a culture of collaboration and enable remote work.
The benefits of Google Cloud for government organizations are plenty. But, don’t just take our word for it. See what our customers have to say. Here are 4 of SADA’s public sector customers who explain why they decided to go Google:
1. New Mexico Judiciary: Enhancing productivity and security with Google Cloud
For nearly a decade, the New Mexico Judiciary utilized an open source product, Zimbra, for email and calendar functionality. It also used disparate resources for phone conferencing, video meetings, and document storage. None of these siloed offerings were connected or integrated with each other, and the Judiciary was in need of a more secure, efficient, and collaborative suite of tools to better serve the public.
SADA helped the Judiciary implement Google Vault, with unlimited storage, for easily searchable, secure documents, as well as Gmail, Calendar, Chat, Docs, Slides, and more. During the COVID-19 pandemic, the New Mexico Judiciary has been using Google Meet to ensure that citizen services continue without interruption. The Judiciary holds courtroom sessions remotely with judges, attorneys, defendants, and jurors joining Meet from various different locations. The system is hosting 1,100 meetings per month on average.
“The value we have received is amazing. With increased mobility, enhanced collaboration, and robust, government-friendly security and compliance, it’s just invaluable. The security features alone have made a world of difference—the accountability, the audit capability, the transparency that comes along with being able to share a document and view who’s seen it—to me, that’s worth every penny.”Dick Wilkinson, Chief Technology Officer, New Mexico Judiciary
2. State of Arizona: Leveraging VAST for virtual appointment scheduling; boosting productivity and saving millions with Google Workspace
In response to statewide shutdowns in March of 2020, Arizona’s unemployment rate skyrocketed. In late fall of 2020, Tim Tucker, Director of Workforce Development for the Arizona Department of Economic Security, started preparing for an influx of candidates re-entering the workforce. Tim knew that in order to properly serve the citizens of the State of Arizona, he would need a tool that would allow them to easily book an appointment, upload corresponding documents and forms, and conduct career counseling virtually.
The state began working with SADA to deploy VAST, SADA’s Virtual Appointment Scheduling Tool powered by Google Cloud, to better serve its citizens. VAST speeds up the scheduling process, gets Arizona’s constituents the information they need faster, and reduces the burden on the agency.
The State of Arizona is also one of our Google Workspace customers. The decision to migrate to Google Workspace was driven by needs surrounding security, scalability, and ease of use. In addition, Arizona found that other solutions were lacking when it came to meeting its real-time collaboration and face-to-face video conferencing needs.
“We were really impressed with the Google Workspace toolset, and we felt it would enable us to collaborate better. We recognized that Google Workspace would help change the way people interact and work, rather than merely shifting their old methods and workflows to the cloud.”Doug Lange, State Chief Strategy Officer, State of Arizona
3. Seattle Department of Transportation: Accelerating projects and saving millions with dotMaps
One of the largest construction zones in the country, Seattle is in the midst of a growth spurt. But managing this construction without undue disruption to the city’s transportation infrastructure—and people’s ability to get around the city—has been challenging.
The city is embracing technology to meet this challenge. dotMaps is a map-based coordination solution for public agencies that enables users to gain visual insight into citywide projects. Using dotMaps, developed by SADA and powered by Google Cloud, Seattle can now manage construction projects to reduce impact on infrastructure—and accelerate completion of those projects in a cost-effective way.
During the COVID-19 pandemic, dotMaps has become an essential tool to help SDOT seamlessly transition to shifting needs, and keep public health and safety its top priority. dotMaps is used to screen locations for testing sites, curbside pickup zones, and Stay Healthy Street closures—a city program that closed 20 miles of streets to traffic so residents can exercise and bike on them.
“dotMaps has proven to be an invaluable tool for Seattle residents and visitors as well as for the city itself.”Heather Marx, Director of Downtown Mobility, Seattle Department of Transportation
4. City of Los Angeles: Using Google Maps to inform citizens; powering productivity and collaboration with Google Workspace
In need of a more effective strategy for communicating vital information to the diverse communities within its borders, the City of Los Angeles turned to Google Maps Platform. Maps enables the city to visually share with citizens the latest need-to-know information regarding mudslides, wildfires, and other events.
“We considered other mapping systems but chose Google Maps because of its wide public acceptance. We wanted to give residents a familiar map that they could access on a wide variety of devices to get the information they needed.”Ted Ross, General Manager and Chief Information Officer, City of Los Angeles Information Technology Agency
The City of Los Angeles was also one of the first governments to use Gmail and Calendar. Currently, the city has about 30,000 users of Google Workspace. Google Meet is a critical tool for city employees. With about 48,000 employees located in various spots across the city’s 469 square miles, employees can meet with colleagues without having to drive 20 or more miles through Los Angeles’ constantly clogged traffic.
“Using data to communicate via Google Meet is more effective than cell phones, as wireless carrier network circuits tend to get overwhelmed during an emergency. It also allows us to get messages out faster.”Ted Ross, General Manager and Chief Information Officer, City of Los Angeles Information Technology Agency
Most recently, the City of Los Angeles launched a homeless shelter map that leverages Google Maps and Sheets. Using the map, police officers can locate the nearest shelter. Clicking on the shelter’s blue dot on the map tells them if beds are available at that location, to prevent police officers from sending the homeless to shelters that can’t accommodate them.