The SADA team is excited to announce our most recent business update: we’ve refreshed our Infrastructure Management Services (IMS) in an effort to provide top tier Managed IT Services for the enterprise, SMB and public sector! Our revamped IMS services is founded in the best practices established by the Information Technology Infrastructure Library (ITIL), which focuses on the alignment of IT service delivery and business operations.
SADA’s IMS team offers personalized IT managed services support paired with premier IT consultative services, backed by 10 years of in-field experience across a broad spectrum of both on-premise and cloud infrastructure. SADA’s IMS team has over 60 years of combined experience that covers a holistic skillset ranging from virtualization and networking, to systems, software, security and voice technologies. IMS helps to streamline business operations by automating the management and security of an organization’s IT environment through a proactive ticketing system.
SADA Systems offers an Infrastructure Management Plan built for the needs of business, and includes a comprehensive reporting engine to capture information related to preventive maintenance activities such as what security patches were applied, which anti-virus updates occurred, as well as which maintenance tasks and backups were completed, and more. Additional features of SADA’s Infrastructure Management Services include 24/7 PC and server monitoring, providing unique tiers of multiple levels of live support, with proactive notifications through phone, text and email to an engineer, and an expert IT Service Desk, designed with ITIL initiatives to adhere to best practices for IT service delivery.
To learn more about our revamped Infrastructure Management Services, don’t hesitate to contact us at [email protected] or visit our website!