Support for Managed Services
Enterprise Support Services
SADA Systems is committed to ensuring that your cloud environment is always running smoothly. Our premium, award winning Enterprise Support Services (ESS) department provides the support you need to achieve optimal security and reliability. SADA’s expert team of support engineers will provide the tools and resources to proactively monitor your system around the clock to find and resolve vulnerabilities or issues. Enterprise Support Services provides the following:
- Cloud Managed Services
- Staff Augmentation
- Service Desk Support / End User Computing
ESS Service Desk is your first point of contact for all requests and issues. If anything is beyond their control, they have the ability to accelerate the solution by handling the escalation workflow from start to finish.
There are three ways to contact SADA Systems' Enterprise Support Services:
Access Our Client Portal
Logging into your client portal is the easiest way to open or manage tickets. Use the portal to open a new ticket or instantly check the status of an existing ticket. You can also update existing tickets or get real-time performance updates by running on-demand reports.
Contact by Email
Complete the form on the right or send a direct email to email@example.com to immediately contact the support team.
Contact by Phone
If you are unable to send a request by email or wish to speak to someone from enterprise support, you may call (818) 766 2400 x1. If you are experiencing an emergency, you may contact our tech support manager directly.
Please Note: Each request is identified by a unique ticket number, which you will receive by email as soon as we have acknowledged and logged your request. If you are contacting us regarding an existing ticket, please have this number on hand for easy reference when contacting Enterprise Support Services.
Consult With an Expert
Complete the form to set up a call with one of our experts who will listen to your needs and see how SADA can help you achieve your vision.
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