Viiz Communications launches next-generation 911 call solution on Google Cloud CCaaS with SADA’s help
Facing rapid change in 911 services Even the most traditional and critical services are undergoing profound transformations in this era of rapid structural changes. Across North America, Public Safety Answering Points (PSAPs) are increasingly burdened by non-emergency inquiries ranging from noise complaints to general information requests, diverting critical resources from true emergencies, according to public […]