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Episode 84

Reinventing customer success in an evolving tech landscape

  • Dana Berg


  • John Campbell

    VP of Customer Success & Innovation, SADA

February 2, 2021

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John Campbell joined SADA last year in a newly created role as the VP of Customer Success & Innovation to drive greater alignment in key SADA services that drive high customer satisfaction, retention and growth. What comes after the sale defines you as an organization, and in this episode, John does a deep dive on how he is reinventing SADA’s Customer Success team in order to keep pace with the constantly evolving needs of companies from SMB to enterprise. Tune in to hear more about his history at Rackspace, staying relevant as a MSP in a cloud world, and his future plans for SADA’s Customer Success team.

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