In these challenging times, I wanted to reach out to you personally to share the steps SADA is taking to support our employees, customers and partners. As we continue to monitor the updates around the COVID-19 impact, we’re doing everything we can to limit the risk of exposure and spread. You are all top of mind as we support each other through this situation.
Above and Beyond Business as Usual
You should expect no lapse in exceptional service during this critical time. You may need more support during this time, and we’re here for you with all hands on deck in every region and on every team. Your Sales Reps, Account Managers, Customer Success Teams, TAMs, Project Managers and Enterprise Support Teams are all available, committed, and ready to address your business and technical needs.
As always, you can reach our Enterprise Support team at any time:
call 818-766-2400 x 1 or email [email protected]
For general sales-related questions, please email [email protected].
If your regular contacts at SADA are out on PTO or sick days, SADA’s team of experts will step in to provide you with exceptional support.
Travel & On-Site Meetings
The safety and security of you and our employees remains our highest priority. We’ve now limited all travel and on-site meetings to essential situations only and with bi-directional approval. We’re confident that with our expansive Google Cloud productivity tools, scale and ability to work from anywhere, we can remotely address any situations you may have including discovery and consultations, sales, finance and operations needs, professional services engagements, QBRs, new customer onboarding, technical support concerns, and other key interactions needed with our staff.
Office Visitations and Remote Work Environment
Similar to Google, SADA has limited visitors to SADA offices globally and all visitors are subject to executive approval. SADA has also implemented a remote-first work environment for all SADA employees. Equipped with the best technology and Google Cloud portfolio of products, SADA has the people, the process and the service-first mindset to enable our entire workforce to work remotely with the same level of quality and efficiency.
Our primary goal is to safeguard our employees, our customers and our partners. We will continue to monitor the situation and provide updates as they develop. Please don’t hesitate to reach out with questions or concerns.
Regards,
Tony Safoian
CEO & President
