Google has reported an outage with its Cloud Platform that made several sites and apps inoperable in some regions on June 2nd. The SADA team would like to provide an update on this outage that affected several GCP and G Suite services yesterday afternoon. Our support teams are working closely with Google throughout the afternoon to track and monitor the situation. Here’s what you need to know:
On Sunday, June 2nd (between the hours of 12:25-16:25 PST), an apparent networking congestion issue caused outages to many Google consumer and enterprise services. Specifically, this incident affected both G Suite and GCP (Compute Engine, Cloud Networking).
While a full Root Cause Analysis (RCA) has not yet been provided by Google, the network congestion issue in eastern USA, affecting Google Cloud, G Suite, and YouTube has been resolved for all affected users as of 16:00 PST. However, our support teams at SADA can still work with you to determine potential impact to your services and help address any remaining issues/questions.
Google is conducting an internal investigation of this issue and will make appropriate improvements to their systems to help prevent or minimize future recurrence. Google will provide a detailed report of this incident once it has completed its internal investigation. This detailed report will contain information regarding SLA credits.
Please review all of your existing services that leverage GCP and/or G Suite and verify they are running as expected. If you have any questions and/or need any assistance, please contact SADA Support. We have an incident team standing by to help you. Furthermore, our Technical Account/Customer Success Managers will be following up with you individually throughout the week to ensure all services are working as expected.
How to Engage SADA Support:
Phone: 818-766-2400 x1 (for all P1 issues and outages)
Email: (GCP Support) GCPSADA@sadadev.wpengine.com
Email: (G Suite Support) firstname.lastname@example.org
Where to Monitor Status:
Google Cloud Platform Status Dashboard
For G Suite:
G Suite Status Dashboard