SADA named delivery partner for Google Cloud’s Contact Center AI Platform

SADA Says | Cloud Computing Blog

By SADA Says | Cloud Computing Blog

We are excited to announce that SADA has been designated a delivery partner for Google Cloud’s Contact Center AI platform. As a delivery partner, we’ll offer and deploy Google Cloud’s enterprise-grade, AI-powered cloud contact center solution globally. 

Google Cloud’s Contact Center AI (CCAI) solution suite provides a unified and intelligent technology experience for contact centers. Furthermore, CCAI is powered by Conversational AI throughout to deliver a modern, innovative CX technology in the market. The CCAI platform invites qualified third parties to apply to become certified to provide Contact Center as a Service (CCaaS) implementation directly to end customers. 

“Our close partnership with SADA ensures the quick deployment of Google Cloud’s Contact Center AI Platform, which equates to a faster time to value for our customers,” says Yariv Adan, Director of CCAI Product Management, Google Cloud. “With SADA as a CCAI delivery partner, customers will have greater access to a partner that can help them implement and start leveraging CCAI technology in their contact centers with speed and at cloud scale.” 

As a delivery partner for the Google CCAI platform, we help customers save money with AI and automation, such as customer self-service with Google Dialogflow and live agent support with Google Agent Assist. We also reduce deployment time and complexity by offering this installation-free contact center as a service, running on Google Cloud’s powerful and secure infrastructure.

“As a Google Cloud Partner of the Year five-years running, we pride ourselves on delivering the best GCP implementation experience to our customers,” says Chad Johnson, Director, Emerging Solutions at SADA. “I am excited to help our clients improve customer experience and operational efficiency by implementing this modern, Google Cloud-based contact center platform. Contact Center AI platform offers all the omnichannel support features our clients are asking for, right out of the box.”

Contact us today to get started implementing CCAI.


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