At SADA Systems, we are dedicated to ensuring that your cloud environment is optimized and always running smoothly. In response to the significant and evolving need for cloud support, we are pleased to announce a new offering: Enterprise Support Services (ESS).
As a cloud solutions provider and managed services provider (MSP), the nature of our work is always changing. Enterprise Support Services emerged from our existing service desk, which evolved as clients began to request high-level cloud support amidst a rapidly evolving support landscape. Our Enterprise Support Services department has now moved from managing simple infrastructure to managing complex cloud infrastructure for our largest clients. This transition demonstrates a deeper level of technical expertise that we are pleased to extend to our customers.
Enterprise Support Services provides the following:
- Staff Augmentation
- Service Desk Support / End User Computing
- Cloud Managed Services
ESS Service Desk is capable of resolving tier 1-4 technical issues and, beyond that, has the ability to accelerate solutions by handling the escalation workflow from start to finish. Our tier 2 support engineers, which undergo mandatory certifications every six months, provide the tools and resources to proactively monitor your system around the clock to find and resolve vulnerabilities or issues.
To learn more about SADA Systems’ Enterprise Support Services, contact us at [email protected].