Delivering a connected and seamless experience for the digitally-driven Canadian citizen
Over the past year, we were able to witness the public sector fast-track the adoption of a digital-first mindset. Given how technologies have advanced and times have changed, citizens expect the government to adapt and change as well by delivering the services they need through the channels that they prefer. Interestingly, during the pandemic, citizens preferred a human-focused customer experience but through contactless and digital channels.
Previous standards of what was considered a good customer experience soon became inadequate for the new normal. In response, government organizations have been rethinking and realigning their customer experience strategies. With public sector organizations rapidly embracing digital technologies, citizen service agencies are in a transformative position where they can reframe their strategies to improve CX experience whilst reducing costs.
Public Sector Network’s Citizen Experience virtual event will bring together experts and thought leaders as they share new ways to take CX to the next level.
The event will focus on key learnings, considerations, and actions that can help government organizations continue the momentum through safe, secure, and inclusive services.
Join SADA’s Heather Sheston at 12:35 ET for her keynote presentation on “Doing more with less – Optimizing your customer experience delivery in a cost-effective manner” for a closer look at how service agencies leverage technology to improve citizen experience.