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Enterprise Collaboration: 4 Key Trends (and One Big Reality Check for Many Business Leaders)

It can be hard to keep up with all the enterprise collaboration news coming out these days. Enterprise collaboration growth is projected to experience 13% compound annual growth over the coming years, eventually reaching $8.5 billion by 2024 (according to recent projections from Global Market Insights Inc.). Caught in this rapid growth, it can be […]

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How to Use Call Center Data and Analytics to Improve the Customer Experience

Call center data and analytics is becoming the driving force behind improving call center efficiency and the customer experience. Famed business consultant Peter Drucker famously stated that, “…the purpose of a business is to create and keep a customer.” While Drucker was a well-known commentator and philosopher of human behavior and business trends, he might

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G Suite and the Digital Enterprise

Enterprise productivity and collaboration solutions had been fairly unchanged until the cloud era. Originally developed for email and content creation, they were intended for individual contributors to build presentations, spreadsheets, and other documents, and to be able to communicate over email. As the cloud evolution changed how consumers and enterprises alike interact with data, these

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