SADA’s Director of Google Enterprise Search, Chad Johnson, is responsible for the growth of the Google Enterprise Search line of business, including the transition to Google’s Cloud Search replacement for the Google Search Appliance. He joins this episode to discuss how he got into the world of Search, how Enterprise Search has transformed over the years, customizations that improve the customer experience, and more. We also discuss Contact Center AI and how Cloud Search helps agents quickly search through the organization’s knowledge base.
Host: Tony Safoian
Guest: Chad Johnson
Connect on Twitter:
https://www.twitter.com/cloudnclear
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https://www.twitter.com/Safoian
Connect on LinkedIn:
https://www.linkedin.com/company/sada/
https://www.linkedin.com/in/safoian/
https://www.linkedin.com/in/chadrjohnson/”
