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Episode 75

Digital optimization success built on culture of ‘fantastically delightful’ customer experience

  • Tony Safoian


  • Mario Ciabarra

    CEO & Founder, Quantum Metric

December 1, 2020

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In 2015, Mario Ciabarra founded Quantum Metric, a platform for Continuous Product Design, which is a fundamentally new approach that helps organizations deliver digital products with greater impact, speed and confidence. In this episode, Mario explains how Quantum Metric solves for customer experience problems and why Google Cloud is unique in their success. He also dives into empowering teams from a leadership perspective and attributes that are critical for team culture.

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