Contacting customer support is not an experience most people look forward to. Long wait times, getting routed to a full voicemail box, or having to repeat your question for multiple agents can test even the most patient caller. Thankfully, those days are behind us. More businesses are discovering the cost savings of Google Cloud’s Contact […]
5 ways CCAI can enhance customer service operations Read More »
Peering inside the figurative crystal ball to make sense of the future is irresistable. As we look ahead to 2023, SADA experts are reading the tea leaves, so to speak, to predict what’s coming. Here are five predictions from SADA experts who spend a fair amount of time scanning the horizon. 1. Cloud consumption on
5 tech trend predictions for 2023 Read More »
Note: This article was previously published on The New Stack It’s no secret that the pandemic caused many organizations to move rapidly to the cloud. In 2020, 61% of businesses migrated business workloads to the cloud, and as of this year, 94% of enterprises are using cloud services. However, many cloud migrations begin with this
Avoiding the top 4 FinOps misconceptions about cloud migration Read More »
The pace of technological development is accelerating so quickly that ideas which would have been considered science fiction just years ago are now the basis of real products and businesses. I know I’m not alone in looking to speculative fiction for inspiration when it comes to getting a fresh perspective on what’s coming, what’s next.
5 science fiction and business book pairings from SADA CTO Miles Ward Read More »
Tools that facilitate secure and flexible communication and collaboration on a global scale are crucial for the U.S. Army. Having determined the need for a cloud-based productivity and collaboration solution to replace Defense Enterprise Email, the Army recently chose Google Workspace, introducing the platform to 250,000 Army personnel. This initiative represents a partnership between Accenture
U.S. Army rolls out Google Workspace with Partner SADA Read More »